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EffectIO Awesome Support: Notifications

Original price was: $79.00.Current price is: $7.99. / year

Drop-in compatible replacement & Licensed Product

Get notified of new tickets and replies through your favorite communication channels. Version: 2.1.0 Get notified of new tickets and replies through your favorite communication channels.

Released on: 2025-01-14

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All future updates for one year
Automatic Updates

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Description

Awesome Support: Notifications 2.1.0

Stay updated with your support operations anytime, anywhere with the Notifications addon for the Awesome Support plugin. This addon expands the core email notifications to new channels and 3rd party integrations, allowing you to receive notifications via email, Slack, SMS, or Pushbullet based on your preferences.

Key Features:

Integration with Slack: Receive high-level notifications of all support actions in the Slack channel of your choice.
Pushbullet Notifications: Get personalized notifications for actions that concern you directly, such as new tickets assigned to you or replies to the tickets you are responsible for.
3rd Party Email Notifications: Send notifications to individuals and entities not directly associated with a ticket, enabling scenarios like compliance management and regulatory archiving.
Flexible Notification Options: Send multiple notifications to both users attached to the ticket and additional parties, providing unprecedented flexibility in WordPress helpdesk plugins.
Status Change Notifications: Customize notifications based on different status change events, allowing you to send specific notifications to different 3rd party email addresses.

The Notifications addon is easy to set up and suitable for most business use cases. However, if you require even more advanced notifications, consider our Business Rules Engine. This addon allows you to send out multiple emails for specific ticket events, providing greater customization options.

The Awesome Support: Notifications plugin can be accessed via the EffectIO Dashboard and comes pre-activated for your convenience. Benefit from premium support, GPL code, and take advantage of EffectIO’s super deals, offering discounts of 30% to 90% on various WordPress plugins.

Get notified of new tickets and replies through your favorite communication channels.

5.1.1

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

5.0

Fix: Issue with notifications when tickets are closed - they weren't being sent. Fix: Issue with notifications where the agent was always getting an email even if they weren't selected to receive said email 1.4.1 Fix: Allow pushbullet api option to be blog specific when running on multi-site. Fix: Ensure that some array elements had values before attempting to use them. 1.4.0 !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

4.0.5

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! New: Notifications for 3rd parties related to functions in the POWERPACK PRODUCTIVITY add-on Tweak: Minor grammar updates Tweak: Translation Catalog

0.4.0

0.3.0 Tweak: License warning message to clearly identify that the message is from this add-on Tweak: Clean up code Fix: A fix to ensure that the {message} tag is processed properly in outgoing emails Tweak: Rearchitect some areas to ensure that custom fields data is saved prior to sending notifications. This allows notifications to access and use custom fields data. Tweak: Rearchitect some areas to ensure that file attachments are saved prior to sending notifications. This allows notifications to access and use file attachments.

5.6

4.0.0

New: Added option to allow certain notifications related to the EMAIL SUPPORT add-on to be run via AJAX for testing purposes. 0.2.0 Add: New event to send notifications for status changes Add: New target: send email notifications. This means that third parties not directly related to the ticket can now be notified of important ticket events. It also means that conditions such as tickets being escalated can result in notifications to supervisors and other interested 3rd parties. 0.1.8 Fix: Duplicate notifications in slack 0.1.7 Fix: Force use of HTTPS when FORCE_SSL_ADMIN is set to true

Testimonials

Benny O'Brien@benny_obie

The quick response from a friendly team member at @effectioshop honestly caught me off guard.
Nice work!

9:15 PM - Mar 14, 2018

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Stuart Boyle@stuart_boyle

@effectioshop As an eCommerce developer, effectio.org has enabled me to reach higher expectations and my clients are very happy.

11:30 AM - Dec 14, 2016

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