EffectIO PeepSo x Awedesk integration 9.0.2.0

Description:

PeepSo x Awedesk integration 9.0.2.0 connects the PeepSo community plugin with Awedesk, a customer support platform. Awedesk was created by the PeepSo team after they grew frustrated with the quality and pricing of existing support tools, and it was originally launched under the name Almighty Support before being rebranded. The integration brings help desk functionality into PeepSo powered communities, which suits site owners running online communities, membership sites, marketplaces, e-commerce stores, e-learning platforms, job boards, or donation based projects.

Awedesk offers a single view application with a responsive interface that updates content without full page reloads. Support teams can be organized into departments with multi-inbox management, so emails from multiple sources are handled in one place. Agents can create tickets on behalf of clients, and a simple contact form makes it easy for customers to submit inquiries. Role based access and department management help route tickets to the right people. The platform also includes automated ticket tasks, GDPR compliance through advanced privacy settings, and integrations with WooCommerce, Easy Digital Downloads, and Slack.

Awedesk is described as developer friendly, customizable, and built with top tier engineering practices. A native mobile app is available on the AppStore, built on the platform's RestAPI and client side rendering foundation, and it works with any website using Awedesk. A SaaS version has been announced, with pricing not based on agent numbers.

The vendor’s own page for PeepSo x Awedesk integration has the full details.

Main Features of PeepSo x Awedesk integration:

• Single view application with a responsive interface that updates content without full page reloads
• Departments and multi-inbox support to organize teams and manage emails from multiple sources in one place
• Simple contact form and the ability for agents to create tickets on behalf of clients
• Role-based access and department management so tickets are handled by dedicated experts
• Integrations with WooCommerce, Easy Digital Downloads and Slack
• Automated ticket tasks and GDPR compliance with advanced privacy settings
• Native mobile app available on the AppStore that works with any website using Awedesk

EffectIO members receive updates through the managed update channel. Install the EffectIO Connect plugin on your site and it handles activation, updates and licensing automatically.

Need a dashboard view of all your EffectIO assets? The EffectIO Dashboard shows what is installed, what is licensed, and what has an update available.

The 9.0.2.0 version stays on this update channel for the subscription year.