Description:
AutomatorWP is an automation plugin for WordPress that lets site owners connect triggers and actions across different plugins, and this add-on brings that system to Awesome Support. Awesome Support is a help desk and support ticketing plugin for WordPress, and with this integration, events that happen inside your ticketing system can start automated workflows elsewhere on your site.
The add-on works through triggers, which listen for specific ticket activity. When a trigger fires, it can run any action available in AutomatorWP, such as sending a notification to a user, awarding points, or adding a tag to a user. The vendor page shows sample combinations, including sending a notification to the user when an agent replies to a ticket, awarding points when a client opens a ticket, and adding a tag to the user when an agent closes a ticket. The triggers included are agent opens a ticket and client opens a ticket, while agent replies to a ticket, agent closes a ticket, client replies to a ticket, and client closes a ticket are available as pro triggers. No actions are included with this add-on itself.
This integration suits WordPress site owners who run a support desk with Awesome Support and want ticket activity to connect with other plugins they already use, without manual work for each event.
The vendor’s own page for AutomatorWP – Awesome Support integration has the full details.
Main Features of AutomatorWP – Awesome Support integration:
- Triggers an automation when an agent opens a ticket
- Triggers an automation when a client opens a ticket
- Triggers an automation when an agent replies to a ticket
- Triggers an automation when an agent closes a ticket
- Triggers an automation when a client replies to a ticket
- Triggers an automation when a client closes a ticket
- Includes sample automations that send a notification to the user, award points to the user, and add a tag to the user based on ticket activity
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The 1.0.0 version stays on this update channel for the subscription year.











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