Plugin Name: Support System
Author: WPMU DEV
Tags: support, ticket, faq
Requires at least: 3.9
Tested up to: 4.2.2
Change Log:
----------------------------------------------------------------------
----------------------------------------------------------------------
2.1.9.4 - 2017-07-20
----------------------------------------------------------------------
- Fix: Divi incompatibility
2.1.9.3 - 2016-12-19
----------------------------------------------------------------------
- Fix: Emails formatting issues
- Fix: Pro Sites integration
- Fix: Yoast incompatibility
- Removed unsafe/deprecated functions
- Updated WPMU DEV Dashboard notification
2.1.9.2 - 2016-08-29
----------------------------------------------------------------------
- Fix: PHP 5.2 support.
- Fix: Malformed assets URLs
- Fix: SQL error when tickets messsages table is created under certain environments
- Fixed some translations
2.1.9.1 - 2015-07-10
----------------------------------------------------------------------
- Fixed: Pro Sites integration was not being loaded.
2.1.9 - 2015-07-03
----------------------------------------------------------------------
- Fixed: Searching for FAQS from Admin
- Fixed: Ticket updated date was failing to set the right date when inserting/updating a ticket in some systems
- Fixed: Attachments were not being processed when replying from admin
- Added "Add New Ticket" submenu link
- Added Pages IDs getters and filters to modify them
- Enhancement: Loading plugin later to avoid issues with other plugins
- Little improvements on admin styles
- Added more unit tests
2.1.8 - 2015-05-26
----------------------------------------------------------------------
- Fixed Unit tests
- Fixed: FAQ Categories table was not created in some cases for single sites
2.1.7 - 2015-05-25
----------------------------------------------------------------------
- Fixed: Added error messages for unsupported file uploads.
2.1.6 - 2015-05-14
----------------------------------------------------------------------
- Fixed: Query class remade. FAQs, Tickets and Ticket Form can now live in the same page.
2.1.5 - 2015-03-30
----------------------------------------------------------------------
- Fixed: Staff dropdown was not selecting the right person
- Fixed: Issue when getting a FAQ/Ticket Category using a numeric value inside
- Enhancement: Added new filter to hook the Support System Query Parse function
- Fixed: Issues when FAQs shortcode and Submit new ticket shortcode were in the same page
- Fixed: MySQL Error when 2 ticket/FAQ categories were inserted with the same name
- Fixed: Cache system for tickets/faqs and categories
2.1.4 - 2015-03-16
----------------------------------------------------------------------
- Fixed: Setting empty ticket in Query Class by default to avoid notices/warnings
- Fixed: New tickets were being set to low priority from Frontend
- Enhancement: Added double confirmation before deleting a ticket
2.1.3 - 2015-03-12
----------------------------------------------------------------------
- Fixed: Tickets table bulk delete was deleting wrong tickets
2.1.2 - 2015-03-09
----------------------------------------------------------------------
- Fixed: Wrong ticket status when user replies to its own ticket
2.1.1 - 2015-03-04
----------------------------------------------------------------------
- Fixed: Users were displayed with login username in front.
2.1 - 2015-02-03
----------------------------------------------------------------------
- Enhancement: FAQs Frontend.
- Enhancement: Added widgets in Frontend to update ticket details.
- Enhancement: Cache system reviewed.
- Enhancement: Edit Ticket Admin page revamped.
- Enhancement: PHP <5.4 compatibility added.
- Enhancement: New Tickets meta table.
- Fixed: Ticket status issue when inserting a reply.
- Other minor fixes.
2.0.4.1 - 2015-01-21
----------------------------------------------------------------------
- Fixed: Warnings in WP Title were not applied in 2.0.4
2.0.4 - 2015-01-13
----------------------------------------------------------------------
- Fixed: Warnings in WP Title
- Fixed: Mail contents were not translating due to newlines format
2.0.3 - 2015-01-13
----------------------------------------------------------------------
- Enhancement: Badge changed in Welcome screen
- Fixed: Wrong user name in admin email when creating a new ticket
- Fixed: Answering tickets was setting the status back to New
- Fixed some responsive styles
2.0.2 - 2015-01-13
----------------------------------------------------------------------
- Enhancement: Improved some styles
- Fixed: Using abslute values in SASS instead of rems to improve plugin frontend on more themes
- Fixed: Pagination issue
- Fixed: Users could not open/close their own tickets
- Fixed: Sites administrators could not create tickets opened in their sites.
- Fixed: Permissions system issue in Front End
2.0.1 - 2015-01-13
----------------------------------------------------------------------
- Fixed: Shortcodes were only working in main site in a network.
2.0 - 2015-01-12
----------------------------------------------------------------------
- New: Frontend shortcodes added for tickets
- New: Frontend styles based on Foundation 5
- New: Cache system
- Enhancement: Queries rebuilt from scratch
- Enhancement: Added many new actions/filters
- Enhancement: Improved Pro Sites integration
- Enhancement: Improved admin styles
- Fixed many minor bugs/issues
1.9.9.1
----------------------------------------------------------------------
* Fixed issue while assigning an administrator to a ticket in single sites.
1.9.9
----------------------------------------------------------------------
* Stripping slashes from FAQ questions.
* Sending emails to user when a ticket has been closed.
* New FAQ screen stylings
* Time of creation/update now considering UTC.
* Fixed error on updating dates.
* New feature: Search in FAQ screen.
1.9.8.1
----------------------------------------------------------------------
* Fixed error when creating FAQ categories table
1.9.8
----------------------------------------------------------------------
* Fixed counts in tickets
* Fixed counts in FAQs
* New feature: Automatically assign a user to a ticket based on ticket categories
1.9.7
----------------------------------------------------------------------
* Fixed bug when using PHP 5.4+
1.9.6
----------------------------------------------------------------------
* New feature: Attachments on tickets
* New feature: Embed media in FAQs
* Fixed issue with mails encoding
* Fixed bug on FAQs counts
* Fixed bug with images in FAQs
1.9.5
----------------------------------------------------------------------
* New setting: Default Super Admin for notifications
* Mail System improved.
* Fixed bug when selecting a Staff Representative.
* Replaced user nicename for display name in mails
* Better user experience for tickets table
1.9.4
----------------------------------------------------------------------
* Fixed visit link when sending emails
* Fixed Headers in mails
* Made mails translatable
1.9.3
----------------------------------------------------------------------
* Some strings were not being translated
* Fixed link when updating ticket from Network
1.9.2
----------------------------------------------------------------------
* Improved translation system
1.9.1
----------------------------------------------------------------------
* Multiselect user roles
* Improved upgrading system
* Little optimizations
* Added some custom filters/actions
* Other minor changes
1.9
----------------------------------------------------------------------
* Single site compatibility
* Minor fixes
1.8.2
----------------------------------------------------------------------
* Settings page moved under Support Main menu.
* New setting: Users can open/see tickets based on their roles.
* Added new icons for admin menus
* Improved tickets screen with a better submenu classification: all, active and closed tickets
1.8.1
----------------------------------------------------------------------
* Fixed upgrade function
1.8
----------------------------------------------------------------------
* Added total integration with Pro Sites based on levels
* Plugin totally recoded
* New feature: WYSIWYG Editor for tickets
* New feature: New setting that brings the possibility
to hide tickets from users which did not opened them.
* New styles for FAQs
* More WP admin integration
* Fixed several bugs and notices
* Categories can now be edited
1.7.2.2
----------------------------------------------------------------------
* Fixed: Incorrect URL in Support Ticket Email
1.7.2.1
----------------------------------------------------------------------
* Fixed: Slashes in e-mail
* Fixed: Support System Time stamps are not right
1.7.2
----------------------------------------------------------------------
* Added new field 'Submitted From' (Link to users blog)
* Process shortcodes in FAQ content and ticket replies
1.7.1
----------------------------------------------------------------------
* Fixed: Not emailing when tickets are submitted
* Fixed: Extra slashes
1.7.0
----------------------------------------------------------------------
* Switch WYSIWYG editor to TinyMCE and Quicktags
* WordPress 3.3 compatibility
1.6.9
----------------------------------------------------------------------
* Call to a member function has_cap
1.6.8
----------------------------------------------------------------------
* Fixed: Extra slashes
* Don't display recent support tickets if the user doesn't have edit_post capability
* Fixed: RTL issues
1.6.7
----------------------------------------------------------------------
* Fixed: Editing questions
* Fixed: Orphaned questions when categories are removed
* Improved SQL queries
1.6.6
----------------------------------------------------------------------
* Fixed: Deleting multiple FAQ questions
1.6.5
----------------------------------------------------------------------
* Fixed: Update support options
1.6.4
----------------------------------------------------------------------
* Fixed: Add menu user level deprecated
* HTML input to FAQ editor
1.6.3
----------------------------------------------------------------------
* Fixed: Saving and adding FAQ questions
* Fixed: FAQ count issue
1.6.2
----------------------------------------------------------------------
* On upgrade update faq cat counts
* Create a new FAQ from a support response
1.6.1
----------------------------------------------------------------------
* Fixed: 65,535 questions available
* Add styles to categories
1.6.0
----------------------------------------------------------------------
* Tested with WordPress 3.1
1.5.9
----------------------------------------------------------------------
* Fixed: Blank screen in ticket details page
1.5.8
----------------------------------------------------------------------
* Fixed: Localizations don't load
* Finalized localizing
1.5.7
----------------------------------------------------------------------
* Fixed: Issue with creating FAQ and support categories
* Fixed: Plugin not appearing (due to zero width no-break space)
1.5.6
----------------------------------------------------------------------
* Do not show WPD when IMAP settings are wrong
* IMAP with no SSL issue
* Fixed: Duplicate default categories
1.5.5
----------------------------------------------------------------------
* Notify user when admin replies a ticket while awaiting user reply
* Include link to the ticket in the notification mail to the user
* Switch the main menu text option to a site option
* Localization
* Use css classes to hide faq (not inline styles)
* Reply to tickets via mail (Needs access to mailbox via IMAP)
* Fixed redirect after saving Support options
* Test IMAP settings
* Possible fix for "Support System Invalid Ticket message"
1.5.4
----------------------------------------------------------------------
* Fixed database tables not created on plugin activation
* Uses AJAX to save "Was this Helpful"
* Change text of the main menu item
* Removed html entities in the mail
* Self contained plugin
1.5.3
----------------------------------------------------------------------
* 3.0+ compatibility update
1.5.2
----------------------------------------------------------------------
* Subscribers can now access the FAQ page
* Any user who can edit posts can submit tickets
1.5.1
----------------------------------------------------------------------
* Bug fix release. Thanks goes out to Venturemaker!
1.5.0
----------------------------------------------------------------------
* 2.7 compatibility update.
1.0.0
----------------------------------------------------------------------
* Initial Release.
563914-1500924900-ai
