EffectIO NPS Survey 1.0.15

Description:

NPS Survey is a WordPress plugin by SightMill for sending Net Promoter Score and customer satisfaction surveys to customers by email. The plugin is built around the idea that the design of a survey plays a key part in the response rate you see, and that a survey should reflect your style, your brand and the type of audience you are talking to. Adding your logo or brand image to your NPS email surveys reinforces your image and acts as a proof point that the email is relevant to the recipient, since they are a user of your product or service.

The standard scoring format is the plain and well recognised 0 to 10 NPS survey chart. It is easy to understand, works well for most users and, because there are no images, it will display without any problems on all email software. For a lighter touch survey aimed at consumers rather than businesses, or one that reflects a less formal style, the plugin also offers alternative ways of representing the scale. These include a color coded scale running from red to green and smiley face icons running from unhappy to happy. Templates for these formats are found on the Email Survey Design page of a project's settings, where clicking the Templates button shows the list of available templates.

A good response rate matters because it helps ensure a statistically significant number of responses that are representative of the whole customer base, not just the outliers who love the product or have an issue to air. To support this, the plugin includes a range of templates for measuring satisfaction with the full NPS score on the standard 0 to 10 scale, from simple plain emails through to formatted emails that include graphics and styling.

All email templates are coded using standard HTML, so users comfortable editing HTML can create their own scoring range with images, icons or colours that fit their brand. The key element to retain is the score0 to score10 link that tells SightMill where to insert the survey's unique scoring code. The HTML can be viewed and edited by clicking the code button in the email editor.

The vendor’s own page for NPS Survey has the full details.

Main Features of NPS Survey:

• Choose from a range of email templates from simple plain emails to formatted emails with graphics and styling
• Offer the standard 0 to 10 NPS scale or alternative designs using smiley face icons or a color coded scale from red to green
• Add your logo or brand image to email surveys to reinforce your brand and show the email is relevant
• Browse and apply templates from the Email Survey Design page in your Project settings using the Templates button
• Edit the standard HTML of any template to create your own scoring range with images, icons or colors that fit your brand
• Keep the [score0] to [score10] link in custom HTML so the survey's unique scoring code is inserted correctly

EffectIO members receive updates through the managed update channel. Install the EffectIO Connect plugin on your site and it handles activation, updates and licensing automatically.

Need a dashboard view of all your EffectIO assets? The EffectIO Dashboard shows what is installed, what is licensed, and what has an update available.

The 1.0.15 version stays on this update channel for the subscription year.