EffectIO SupportCandy - Knowledgebase 3.1.1

Name: SupportCandy – Knowledgebase 3.1.1
Brand: EffectIO
SKU: wpsc-pressapps-knowledge-base
Price: 5.99 USD
Availability: InStock

$5.99

Drop-in compatible replacement & Licensed Product

SupportCandy Knowledgebase integration addon lets agents search your knowledge base below the reply form and insert topic links or content into tickets. This SupportCaddy add-on integrates popular WordPress knowledgebase plugins so agents can search topics and add links or content to ticket replies.

Released on: 2026-10-21

Single License

Latest version of the plugin
Activation Keys or Pre-activated
Direct Download / EffectIO Dashboard
All future updates for one year
Automatic Updates

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2830 Plugins and Themes
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Direct Download / EffectIO Dashboard
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Description
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Description:

SupportCandy Knowledgebase Integrations is an add-on for the SupportCandy support plugin for WordPress. It connects a knowledgebase or documentation tool with your support system so that customers can find answers before opening a ticket. The add-on addresses a common problem: even when a knowledgebase is already published on a website, customers often skip reading it and create a ticket instead.

Once the add-on is installed, agents can use the knowledgebase directly while handling tickets. A knowledgebase link appears below the reply form. The agent clicks the link, searches for the relevant topic, and then selects either the link or the content of that topic to include in the reply. This workflow helps agents respond faster and encourages the use of existing documentation.

The add-on supports a range of popular knowledgebase plugins, including BetterDocs, Knowledgebase by UnboundStudio, WP Knowledgebase, Knowledgebase by HEROTHEMES, BasePress Knowledgebase, BWL Knowledge Base Manager, Knowledgebase by Echo Plugins, KBx Knowledgebase, and weDocs, the knowledgebase and documentation plugin for WordPress. The current version of the add-on is 3.1.1. It requires WordPress version 5.6 or higher and PHP version 7.4 or higher. Documentation and a changelog are available for users who want more detail before installing.

The vendor’s own page for SupportCandy – Knowledgebase has the full details.

Main Features of SupportCandy – Knowledgebase:

Integrates popular knowledgebase plugins with the SupportCandy support plugin for WordPress
Adds a knowledgebase link below the ticket reply form for agents
Agents can search the knowledge base for a topic before replying
Agents can select either the topic link or the topic content to include in the reply
Supports BetterDocs, WP Knowledgebase, BasePress, BWL Knowledge Base Manager, KBx, weDocs and more
Requires WordPress 5.6 or higher and PHP 7.4 or higher

EffectIO members receive updates through the managed update channel. Install the EffectIO Connect plugin on your site and it handles activation, updates and licensing automatically.

Need a dashboard view of all your EffectIO assets? The EffectIO Dashboard shows what is installed, what is licensed, and what has an update available.

The 3.1.1 version stays on this update channel for the subscription year.

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This SupportCaddy add-on integrates popular WordPress knowledgebase plugins so agents can search topics and add links or content to ticket replies.

Testimonials

Benny O'Brien@benny_obie

The quick response from a friendly team member at @effectioshop honestly caught me off guard.
Nice work!

9:15 PM - Mar 14, 2018

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Stuart Boyle@stuart_boyle

@effectioshop As an eCommerce developer, effectio.org has enabled me to reach higher expectations and my clients are very happy.

11:30 AM - Dec 14, 2016

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How It Works

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