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Awesome Support: Custom Status

EffectIO Awesome Support: Custom Status

Original price was: $79.00.Current price is: $7.99. / year

Drop-in compatible replacement & Licensed Product

Create new statuses for tickets. Version: 1.1.3 Create new statuses for tickets.

Released on: 2025-01-14

Single License

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Guaranteed pre-activated plugins. Most items work immediately after installation. Open a support ticket to obtain the license keys for the ones that ask for activation.

Free support to install and setup on your site.

**Awesome Support: Custom Status 1.1.3** is an exceptional helpdesk support plugin for WordPress that offers the most comprehensive ticketing system in the market. With an array of useful extensions, it provides a versatile solution for businesses of all sizes.

Get started with Awesome Support today by choosing from three easy methods: purchase a bundle, download the free plugin, or install it directly from WordPress.org. Regardless of your choice, you can expect a simple and easy-to-use experience.

One of the key features of Awesome Support is its collection of 28 premium addons, ensuring cutting-edge functionality for your support system. From trigger automatic emails to advanced ticket routing, custom fields, and file attachments, this plugin covers it all. The Gravity Forms bridge allows integration with complex logic and powerful forms.

With Awesome Support, you can also monitor and manage your tickets efficiently. Assigning tickets to agents with the least workload is made simple with the smartagent addon. Additionally, agents can track the time spent on each ticket, while supervisors can adjust reported time as necessary.

A seamless transition to Awesome Support is ensured with the free IMPORTER ADDON, allowing you to import your existing tickets from ZenDesk, HelpScout, and Ticksy. This plugin provides a solution for almost every pain point, and the affordability of each addon makes it accessible to all.

To make your experience even better, Awesome Support offers an upcoming version for 2019, packed with major changes, enhanced features, bug fixes, and more. Stay ahead of the curve with this plugin and enjoy the benefits of a detailed ticketing system and reliable support.

🚀 Feature Highlights:
1. Comprehensive ticketing system with detailed extensions.
2. Easy setup with three methods: bundle purchase, free plugin download, or WordPress.org installation.
3. 28 premium addons for advanced functionality.
4. Trigger automatic emails and enjoy customizable event options.
5. Smart ticket routing and assigning agents with the least workload.
6. Custom fields with 13 field types, expandable with premium customfields addon.
7. File attachments supported, even in the free version.
8. Time tracking for agents and supervisors with full edit log.
9. Seamless transition from other helpdesk solutions with the free IMPORTER ADDON.
10. Affordable addons to enhance your support system.

🌍 Benefit from:
– Regular updates and bug fixes for continual improvement.
– Access to GPL code and premium support from EffectIO.
– Convenient update channel via the EffectIO Dashboard, with pre-activated items.
– Enjoy the advantage of EffectIO’s super deals with discounts ranging from 30 to 90 percent.

**Get ready to revolutionize your WordPress support system with Awesome Support: Custom Status 1.1.3 and experience the most versatile and powerful plugin available.**

Create new statuses for tickets.

1.1.3
  • New: You can now add Emojis to custom status to make them look more vivid. Try it out!
1.1.2
  • Fix: Do not show or use status that are not PUBLISHED.
1.1.1
  • Tweak: Remove ADD option from WordPress toolbar
1.1.0
  • New: Added options for sorting the statuses when shown in the status drop-down on tickets
1.0.4
  • Tweak: Updated capabilities so only users with administer_awesome_support can see the menu
  • Tweak: Changed menu label to "Status an Labels"
1.0.3
  • Tweak: Updated capabilities so only certain roles can see the menu option
  • Fix: Custom statuses with length greater than 20 now works. (Make sure you delete old statuses with greater than 20 chars and recreate them!)
  • Fix: Synchronize the color settings between AS Core's TICKETS->SETTINGS->STYLES tab and this plugin's setting. Requires AS 3.3.5 or later.
  • Tweak: Ensure that a version greater than 3.3.4 of Awesome Support core is installed since a couple of fixes were made with support from AS core files.
1.0.2 — November 3, 2016
  • Force use of HTTPS when FORCE_SSL_ADMIN is set to true
1.0.1 — October 19th, 2016
  • Remove inadvertent limit of only 5 statuses
1.0.0 — August, 2016
  • Initial: Public Release

Testimonials

Benny O'Brien@benny_obie

The quick response from a friendly team member at @effectioshop honestly caught me off guard.
Nice work!


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Stuart Boyle@stuart_boyle

@effectioshop As an eCommerce developer, effectio.org has enabled me to reach higher expectations and my clients are very happy.


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