Awesome Support: Notifications 2.1.0
Stay updated with your support operations anytime, anywhere with the Notifications addon for the Awesome Support plugin. This addon expands the core email notifications to new channels and 3rd party integrations, allowing you to receive notifications via email, Slack, SMS, or Pushbullet based on your preferences.
Key Features:
- Integration with Slack: Receive high-level notifications of all support actions in the Slack channel of your choice.
- Pushbullet Notifications: Get personalized notifications for actions that concern you directly, such as new tickets assigned to you or replies to the tickets you are responsible for.
- 3rd Party Email Notifications: Send notifications to individuals and entities not directly associated with a ticket, enabling scenarios like compliance management and regulatory archiving.
- Flexible Notification Options: Send multiple notifications to both users attached to the ticket and additional parties, providing unprecedented flexibility in WordPress helpdesk plugins.
- Status Change Notifications: Customize notifications based on different status change events, allowing you to send specific notifications to different 3rd party email addresses.
The Notifications addon is easy to set up and suitable for most business use cases. However, if you require even more advanced notifications, consider our Business Rules Engine. This addon allows you to send out multiple emails for specific ticket events, providing greater customization options.
The Awesome Support: Notifications plugin can be accessed via the EffectIO Dashboard and comes pre-activated for your convenience. Benefit from premium support, GPL code, and take advantage of EffectIO’s super deals, offering discounts of 30% to 90% on various WordPress plugins.