EffectIO Awesome Support: Report Widgets

Original price was: $79.00.Current price is: $7.99. / year

Drop-in compatible replacement & Licensed Product

Adds a set of report widgets to the WordPress Admin Dashboard Version: 2.0.4 Adds a set of report widgets to the WordPress Admin Dashboard

Released on: 2025-01-14

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Free support to install and setup on your site.

Awesome Support: Report Widgets 2.0.4 is a powerful extension that complements the Free Awesome Support Plugin with a range of advanced features and functionalities. This plugin offers a variety of add-ons that enhance the ticketing system, allowing users to optimize their customer support and improve overall efficiency.

Key Features:
1. Archived Tickets: The Ahived Tickets add-on enables users to archive and restore one or multiple tickets at a time, without compromising valuable data.

2. Paid Support Tickets for WooCommerce: With this add-on, WooCommerce users can offer paid support options, generating additional revenue streams for their business.

3. Front End Buttons: Users can add up to three custom buttons to the top of the ticket form, allowing customers to easily access FAQs, documentation, store, and blog.

4. Standard Bundle: Perfect for smaller businesses or startups, this bundle includes the most popular add-ons at a discounted price, saving users 30% off individual purchases.

5. Professional Bundle: Ideal for growing businesses with multiple agents or higher ticket volumes, this bundle offers the most popular add-ons and productivity-enhancing features, saving users 50% off individual purchases.

6. Enterprise Bundle: Designed for businesses utilizing WooCommerce, Envato, or Easy Digital Downloads, this bundle includes the most essential add-ons and productivity tools.

7. Agency Bundle: Tailored for web agencies and developers, this bundle provides client ticket management, importer tools, task and to-do features, and customizable ticket types and templates.

8. Advanced Reports and Statistics: Gain valuable insights into ticket performance and customer support metrics with comprehensive reporting and statistics.

9. Time Tracking and Invoicing: Track time spent on tickets and easily generate invoices for billable hours.

10. Seamless Integration: The EffectIO Dashboard allows effortless updating and activation of add-ons, ensuring users have access to the latest features and premium support.

11. GPL Code: Benefit from the freedom and flexibility of GPL code, allowing users to modify and customize the plugin to suit their specific needs.

12. Premium Support: Receive top-notch assistance and guidance from the expert team at EffectIO, ensuring a smooth and successful implementation of the add-ons.

13. Cost-Saving: EffectIO offers exclusive super deals, with discounts ranging from 30% to 90%, providing significant cost savings for users.

Upgrade your customer support with Awesome Support: Report Widgets 2.0.4 and unlock a range of advanced features and functionalities that will help streamline your ticketing system and improve overall productivity.

Adds a set of report widgets to the WordPress Admin Dashboard

2.0.4
  • Fix: Many widgets weren't being restricted by agents when a standard agent was logged in.
2.0.3
  • Fix: The count for open tickets was wrong because it was using the last modified time of the ticket instead of the date the ticket post was created/published.
2.0.2
  • Tweak: Changed some widget titles
  • Fix: Version number.
2.0.1
  • ENH: Added chart types and color options for the OPEN TICKETS aging report (forgot to add it in version 2.0.0!)
  • Fix: Open tickets chart was not passing a chart title.
  • Fix: Default data point width was not being read properly.
2.0.0
  • ENH: Added reports by priority
  • ENH: Added reports by channel
  • ENH: Added reports by department
  • ENH: Added settings tab - control which widgets are enabled (and therefore consume CPU resources when viewing the dashboard).
  • ENH: Added options to allow admin to set line colors for reports
  • ENH: Added option to change the default chart type - now includes 9 chart types
  • ENH: Added option to configure the line width
  • ENH: Added option to configure the data element width
  • ENH: Added option to select chart type for PRODUCT, PRIORITY, DEPARMENT and AGENT reports which overrides the default chart type
  • ENH: Tooltips
  • ENH: Chart by status for open tickets
  • ENH: Added new chart reports - summary charts for PRODUCT, PRIORITY, DEPARTMENT, AGENT, STATUS. Each report has about a dozen options to control the look of the widget.
  • ENH: Added default options for all charts that don't have specific options
  • Tweak: Split the configuration tab into 3 new tabs in order to make all the options manageable.
  • Tweak: user with administer_awesome_support capability now allowed to view all widgets
  • Tweak: Do not show statuses with zero open ticket count in the OPEN TICKETS BY STATUS text widget. Zero-counts just takes up precious real-estate.
  • BugFix: Return the product name even if product syncing is turned on. Apparently get_term doesn't do that so have to use get_term_by_id.
1.0.1
  • BugFix: Closed ticket query
  • BugFix: Inefficient timestamp comparison function
1.0.0
  • New: Initial Release

Testimonials

Benny O'Brien@benny_obie

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@effectioshop As an eCommerce developer, effectio.org has enabled me to reach higher expectations and my clients are very happy.


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