EffectIO SupportCandy - Productivity Suite 3.1.0

Description:

SupportCandy Productivity Suite is an add-on for the SupportCandy plugin that streamlines ticket management and helps support teams work more efficiently. It gives agents and admins a set of features for organizing conversations, standardizing ticket creation, and keeping track of ongoing work.

Merge Tickets lets agents combine multiple tickets from the same user into one ticket, avoiding duplicate work and keeping conversations organized. Tickets from different users cannot be merged, and a note is added to both tickets when a merge happens so the change stays clearly tracked. With Checklist, admins create checklists and assign them to tickets, and agents mark tasks complete as they work through them. Admins can add or remove tasks to adapt to changing requirements.

Ticket Templates let admins predefine values for ticket fields so users can submit tickets quickly with consistent information. Agents can build a personal to-do list on each ticket to organize their workflow, prioritize tasks, and avoid overlooking details. Pin Tickets keeps a pinned ticket at the top of the ticket list regardless of the sorting algorithm, so high-priority issues stay visible. Close Ticket Silently closes a ticket without sending notifications, which suits internal resolutions or cases where no further communication is needed.

The vendor’s own page for SupportCandy – Productivity Suite has the full details.

Main Features of SupportCandy – Productivity Suite:

• Merge multiple tickets from the same user into one ticket, with a note added to both tickets to record the merge.
• Create checklists as an admin, assign them to tickets, and add or remove tasks as requirements change.
• Mark checklist tasks complete as an agent to track what has been done and what still needs to be done.
• Use ticket templates with predefined field values so users can fill out tickets quickly and consistently.
• Keep a personalized to-do list for each ticket to organize workflow and prioritize tasks.
• Pin tickets to keep them at the top of the ticket list regardless of the sorting algorithm.
• Close tickets silently so no notifications are sent to the customer.

EffectIO members receive updates through the managed update channel. Install the EffectIO Connect plugin on your site and it handles activation, updates and licensing automatically.

Need a dashboard view of all your EffectIO assets? The EffectIO Dashboard shows what is installed, what is licensed, and what has an update available.

The 3.1.0 version stays on this update channel for the subscription year.