EffectIO SupportCandy - Webhooks 3.0.8

Name: SupportCandy – Webhooks 3.0.8
Brand: EffectIO
SKU: wpsc-webhooks
Price: 5.99 USD
Availability: InStock

$5.99

Drop-in compatible replacement & Licensed Product

SupportCandy Webhooks sends HTTP requests on support events like ticket creation, status changes, agent assignment, and closures so your team stays informed. An extension for SupportCandy that dispatches HTTP requests to specified URLs whenever predefined support events occur, delivering real-time notifications.

Released on: 2026-10-21

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Description
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Description:

SupportCandy Webhooks is an extension for the SupportCandy customer support system that adds webhook functionality. Webhooks act as outbound triggers, dispatching HTTP requests to specified URLs whenever predefined events occur within the system. This delivers real-time notifications, so users stay informed during critical support events, from new ticket creation to closures and agent assignments.

The extension covers a range of events. Available triggers include ticket creation, status changes, assignee changes, ticket closure, replies to tickets, private note submissions, changes to the ticket subject, category, priority, and ticket fields, changes to agentonly fields, and tickets going out of SLA. Because each trigger sends a request to a URL you choose, the notification setup can be tailored to the specific needs of a support team.

This extension is intended for teams and organizations that run SupportCandy and want to enhance their notification capabilities. By sending HTTP requests to their own endpoints, they can build a dynamic and responsive support environment with streamlined workflows. The current version is 3.0.8, and the extension requires WordPress 5.6 or newer and PHP 7.4 or newer.

The vendor’s own page for SupportCandy – Webhooks has the full details.

Main Features of SupportCandy – Webhooks:

Dispatches HTTP requests to specified URLs whenever predefined events occur in the system.
Delivers real-time notifications for critical support events, from new ticket creation to closure and agent assignments.
Triggers include create ticket, change status, change assignee, close ticket, and reply to ticket.
Additional triggers cover submit private note, change ticket subject, change ticket category, change ticket priority, and change ticket fields.
Supports the change agentonly fields and out of SLA event triggers.
Offers dynamic, customizable alerts so organizations can tailor notifications to their specific needs.

EffectIO members receive updates through the managed update channel. Install the EffectIO Connect plugin on your site and it handles activation, updates and licensing automatically.

Need a dashboard view of all your EffectIO assets? The EffectIO Dashboard shows what is installed, what is licensed, and what has an update available.

The 3.0.8 version stays on this update channel for the subscription year.

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An extension for SupportCandy that dispatches HTTP requests to specified URLs whenever predefined support events occur, delivering real-time notifications.

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